FAQ - FREQUENTLY ASKED QUESTIONS
A selection of questions with curated answers to accompany you in every phase of your experience here with us. For any further needs, go to the "Contact Us" tab and we will respond via email, or write in the "Chat" box at the bottom right to be contacted as soon as possible.
Compressible content
Can I order a custom creation?
The possibility of customization can vary depending on the type of creation desired. In general, it is possible to request changes in length or the replacement of charms.
For more details or specific requests, please contact our customer service or write to us directly on WhatsApp. We will be happy to assist you.
Do you offer payment by installments? (Klarna)
Yes, on Splendi you can pay in 3 convenient interest-free installments thanks to Klarna. Simply select Klarna as your payment method at checkout: the first payment is charged at the time of ordering, the other two installments are charged automatically every 30 days . It's simple, safe and without additional costs.
Can I request gift wrapping?
Of course, with joy. You can request gift wrapping for every order: it will be carefully prepared and tailor-made to make your gift even more special. Simply select the option during purchase, or write to us for special requests — we will be happy to help.
How long does shipping take?
It depends on the type of shipping you choose, whether standard or express, the standard from 48/72h while the express from 24/48h.
Quanto tempo richiede una risposta dall'assistenza?
Tipicamente i tempi di risposta previsti dall'assistenza sono di 24/48h in tutti i giorni della settimana esclusi domeniche e festivi.
Is there a minimum order for free shipping?
Yes, shipping is free for orders over €50. And as a special touch, it will also be express!
How can I track my order?
We provide the tracking number directly to the customer so they can monitor it.
Do you accept returns and refunds?
Yes, but there are cases in which we do not accept them, to find out more in detail visit: RETURNS AND REFUNDS POLICY
What happens if my order arrives damaged?
Of course. If your order arrives damaged, please contact us: you can request a replacement, provided that all the requirements indicated are met: RETURN AND REFUND POLICY
Do you ship internationally?
Yes, but at the moment we only ship to France and Spain as well as all of Italy.
Are the materials used hypoallergenic?
Yes, we also protect the health of the customer and we care that they do not cause any kind of discomfort.
What payment methods do you accept?
We accept major international credit and debit cards — including Visa, Mastercard, American Express, Maestro and UnionPay — as well as popular digital payment methods such as PayPal, Apple Pay, Google Pay and Shop Pay. All available options are visible at the bottom of the page.
Do you offer gift cards?
Yes, we offer our Gift Cards, as well as a refined thought, perfect for giving freedom of choice to those you love. Available in digital format, they are valid on all our products.
We recommend our bags!
They are customizable bags in style, size and above all colors!